Resources: Tools

Here are some tools, organized by topic, for your use and reference:

Communication and Conflict 
How to Listen
Ladder of Inference
Challenging Conversations Tip Sheet
Challenging Conversations Prep Sheet
How to Create Win-Win Solutions

Feedback
How to Receive Feedback
How to Give Feedback (SBIR)
Feedback Conversation Process

Managing Employee Performance
How to Have Performance Discussions
Five Powerful Employee Coaching Questions
The Art of Being a Lazy Coach

Other Tools
How Can I Become Better at Delegating
Thumb Poll Consensus Tool