Resources: Reading: Communication


Difficult Conversations: How to Discuss
What Matters Most

Stone, Douglas; Patton, Bruce; Heen, Sheila.
New York: Penguin Books, Anniversary,
Updated edition, 2010.


Discussing the Undiscussable: A Guide to
Overcoming Defensive Routines in the

Noonan, William R. San Francisco: Jossey-Bass, 2007.


How The Way We Talk Can Change The Way
We Work

Kegan, Robert and Laskow Lahey, Lisa. San
Francisco: Jossey-Bass, 2001.


Saying What’s Real: 7 Keys to Authentic
Communication and Relationship Success

Campbell, Susan. Tiburon, CA : H J Kramer,


Thanks for the Feedback: The Science and
Art of Receiving Feedback Well

Stone, Douglas and Heen, Sheila; Reprint
edition, 2015